Privacy policy

Last updated: 8 October 2026

This policy explains how Cowrietech Limited ("we", "us"), the company behind SingularERP, collects and uses personal data through this website, www.singularerp.com. It is written to meet the Kenya Data Protection Act, 2019. It covers the website only; how we handle data inside the SingularERP applications is set out in your service agreement.

1. Who we are

Cowrietech Limited, 30 Riverside Drive, Nairobi, Kenya. Email info@cowrietech.com, phone +254 729 223348. We are the data controller for personal data collected on this website.

2. What we collect

• Enquiry forms: your name, email address, and optionally your phone number, website and message, plus the page you sent it from.
• Newsletter sign-up: your email address.
• Technical data: like most websites, our server records your IP address, browser type and the pages you request, to keep the site secure and working.
• Cookies and similar technologies: see section 4.

We do not ask for sensitive personal data on this website, and we do not knowingly collect data from children.

3. How we use it, and why

• To reply to your enquiry, arrange a demo and send you information you asked for (to take steps at your request before a contract, and our legitimate interest in responding).
• To send our newsletter, only if you subscribed (your consent, which you can withdraw at any time).
• To keep the website secure, fix problems and understand how it is used (our legitimate interests).
• To measure and improve our advertising, where analytics or advertising tools are switched on (see section 4).

We do not sell your personal data.

4. Cookies, analytics and advertising

We may use Google Analytics, Google Ads and the Meta (Facebook/Instagram) Pixel to understand visits to the site and to measure how well our adverts work, for example when someone submits an enquiry after clicking an advert. These tools use cookies and similar technologies and are provided by Google and Meta, who may process data outside Kenya under their own safeguards. You can block or delete cookies in your browser settings, and manage ad personalisation in your Google and Meta account settings.

5. Who we share it with

• Our email and hosting providers, who deliver and store messages and run the website on our behalf.
• Analytics and advertising providers, as described in section 4.
• Authorities, where the law requires it.

6. How long we keep it

We keep enquiries for as long as needed to respond and to manage any resulting business relationship, and newsletter details until you unsubscribe. Server logs are kept only for as long as needed for security and troubleshooting.

7. Your rights

Under the Data Protection Act you can ask to be informed how your data is used, to access it, to correct or delete it, to object to its use (including for direct marketing), and to withdraw consent. Email info@cowrietech.com and we will respond within the time the law allows. You can also complain to the Office of the Data Protection Commissioner (ODPC).

8. Security

The website uses encrypted connections (HTTPS) and we limit who can access enquiry data. No system is perfectly secure, but we take reasonable steps to protect your information.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.