Every guest, stay and bill in one place
Guest profiles, stay history, guest billing, feedback and repeat-guest offers in one CRM made for hotels, lodges and guest houses, without the weight of a full accounting system.
- Guest profiles & stay history
- Guest billing & payments
- Feedback & repeat-guest offers
- Billing without the accounting
A hotel CRM for your guests and their bills, without the accounting overhead
SingularERP-CRM for Hotels is SingularERP-CRM set up for hospitality. Every guest has one profile with contact details, preferences and past stays, and each stay is billed from that same record, so your front office and management work from one source instead of registers, spreadsheets and paper bills.
It deliberately leaves out the finance: there is no general ledger, chart of accounts or bank reconciliation to set up. You get the guest relationship and billing tools a hotel uses every day, and when you are ready for full accounting you can add SingularERP-Books alongside it.
Everything in SingularERP-CRM for Hotels
Guest profiles
One record for every guest, from first booking to latest stay.
- Contact details and guest notes
- Preferences such as room type and dietary needs
- Full stay history on the profile
- VIP and returning-guest tags
Stays & bookings
Link every stay to the guest who made it.
- Bookings with arrival and departure dates
- Room and rate recorded on each stay
- Daily arrivals and departures list
- Special requests passed to your team
Guest billing
Accurate bills, from check-in to check-out.
- Room nights and extra services on one bill
- Deposits and part payments recorded
- Receipts and outstanding balances
- Bills printed or sent by email
Corporate & group accounts
Bill the company, not the traveller.
- Company profiles with agreed rates
- Stays billed to the company account
- Group bookings under one payer
- Statements for corporate clients
Feedback & guest care
Hear from guests while there is still time to act.
- Requests and complaints logged and tracked
- Post-stay feedback requests
- Feedback saved on the guest profile
- Follow-up tasks for unhappy guests
Loyalty & repeat guests
Turn first-time guests into regulars.
- Returning guests recognised on arrival
- Loyalty points earned on stays
- Rewards and offers for regular guests
Guest messages & offers
Stay in touch before and after every stay.
- Booking confirmations and pre-arrival messages
- Birthday and anniversary greetings
- Guest segments by stays, spend and booking source
- SMS offers with SingularERP-SMS, plus email
Guest & billing reports
Clear numbers without an accounting system.
- Repeat-guest rate and top guests by spend
- Amounts billed by service
- Outstanding balances by guest and company
- Feedback trends over time
Up and running in 4 steps
Bring in your guests
Import your existing guest list and company accounts, so returning guests are recognised from day one.
Set up your property
Add your rooms, rates, extra services and bill layout to match the way your hotel runs.
Welcome and bill
Front office records each stay, adds charges as they happen and closes the bill at check-out.
Win repeat stays
Collect feedback, reward regulars and send the right offer to the right guests.
Made for hospitality businesses that run on repeat guests
Hotels & resorts
Guest profiles, billing and repeat-guest offers for busy front offices.
Guest houses & B&Bs
Know your guests and bill accurately, without accounting software.
Lodges & camps
Guest preferences, special requests and bills kept in order.
Serviced apartments
Long stays and corporate guests on one clear record.
What changes for your team
Know every guest
Front office sees preferences and past stays before the guest reaches the desk.
Faster, accurate bills
Charges land on one bill as they happen, so check-out is quicker and fewer charges are missed.
More repeat stays
Feedback, rewards and timely offers give guests reasons to come back.
Simple to run
No ledger or chart of accounts to set up; add SingularERP-Books when you need full accounting.
Add more as you grow
Other SingularERP products that fit naturally alongside SingularERP-CRM for Hotels.
